Terms and conditions

🛒 E-shop terms and conditions

1. Introductory provisions

- These terms and conditions govern the rights and obligations between the e-shop operator (hereinafter referred to as the "Seller") and the customer (hereinafter referred to as the "Buyer").
- The e-shop mediates the purchase of goods from foreign suppliers, mainly from China, and accepts payments in Czech crowns.

2. Order and closing

- The buyer orders goods via the e-shop's web interface.
- The order is binding after its confirmation by the Seller.
- The seller reserves the right to refuse the order in case of unavailability of goods or other obstacles.

3. Price and payment

- Prices are listed in Czech crowns and include VAT, unless otherwise stated.
- The buyer pays the price of the goods in advance using the available payment methods.
- The price does not include customs duties, VAT or other fees that may be charged when importing goods from countries outside the EU.

4. Delivery of goods

- The goods are shipped directly from the supplier in China to the Buyer's address.
- Delivery time can vary between 2-6 weeks depending on the type of goods and carrier.
- The buyer acknowledges that the shipment may be subject to customs procedures and additional fees.

5. Complaints and withdrawal from the contract

- Due to the nature of mediated sales, complaints may be complicated. The seller undertakes to assist in resolving the complaint, but does not guarantee its successful resolution.
- The buyer has the right to withdraw from the contract within 14 days of receipt of the goods, unless the goods were made to order.

6. Responsibility

- The seller is not responsible for delays caused by customs clearance or the quality of goods delivered by a third party.
- The buyer acknowledges the risks associated with purchasing goods from abroad, including different quality, sizes and materials.

7. Personal data protection

- The Seller processes the Buyer's personal data in accordance with applicable legal regulations and privacy protection principles.

8. Final provisions

- These terms and conditions are governed by the law of the Czech Republic.
- The seller reserves the right to change the terms and conditions at any time. Changes will be published on the e-shop website.